Manufacturer's Policies & Warranties

Docks & Accessories

Advice for on-post docks: Install in water depths of 6 feet or less. On-post docks are not designed for attaching a permanent or unsupervised watercraft.

For your safety, it's essential to regularly check the fastenings (brackets, bolts, paver locks, etc.) and ensure they are securely in place.

Wood panels or wood accessories

We are not responsible for the cracking, warping, discoloration, swelling, or any other reactions of wood posts, cables, or decking. Wood is a living material, and reactions to weather conditions are normal, adding a unique touch to the natural beauty of the material. Wood cables are made of natural fibers and should be stored in a DRY place.

Please read the Precautions labels on our products for more safety information.

Boat Lifts (for boats, PWC, rowboats, and pontoons)

To choose the right lift for your watercraft, you need to know its exact weight, including the engine, as well as additions such as fuel, oil, accessories, or others. If the total weight is too close to the lift's limit, it's recommended to choose a model with a higher capacity.

During installation, it's crucial to level the lift by adjusting the legs to ensure the load is evenly distributed on each cable.

At the end of the summer season, it's essential to remove the lift from the water and store it where ice cannot reach it. This also applies to your docks. A lift that remains in the water during winter will not be covered by the warranty.

The Lighthouse Docks offer a ten (10)-year warranty on their welds and a five (5)-year warranty on their aluminum structures for docks and lifts. A two (2)-year warranty applies to the mechanics and all mechanism-related accessories. This warranty applies under normal product use. Damages may occur if special attention is not taken, especially during strong winds, taking into account the boat's weight. In such cases, the boat should be anchored away from the dock or placed on its trailer out of the water. During the warranty period, The Lighthouse Docks will repair or replace the defective part at no cost. However, if The Lighthouse Docks determine that warranty conditions have not been met, repair and shipping costs will be the buyer's responsibility. The warranty offered by The Lighthouse Docks covers PARTS only and not labor.

Exclusions

  • All damages due to abuse, accidents, exceeding maximum capacity, misuse, poor judgment, improper assembly, negligence, improper storage.
  • All damages caused by a repair performed at a service center not authorized by The Lighthouse Docks;
  • Product modification.
  • Acts of Mother Nature (wind, wave, rain).
  • Damages caused by ice.
  • Installation and/or removal fees.

The Lighthouse Docks do not recommend removing your docks in one piece, like a train. If you try to remove your wheeled docks more than one section at a time, there is a risk of breakage. It is suggested, even if you have wheels on each of your docks, to remove them one by one.

Warranty Request

For all warranty requests, please email us at the following address: warranty@lighthousedocks.com with the following information:

  • Photos (close-up and distant shots of the break, the entire product, in the conditions the product is installed)
  • Reason and explanation of the break
  • Date of purchase from the distributor (with proof)